• Hypnotherapy is a complimentary therapy that uses guided relaxation and focused attention, sometimes called a trance.

​​

• Trance is a very natural state, we all move in and out of trance during the day. At no point do you surrender control during trance. 

​​

• Hypnotherapy is not a substitute for medical or psychological treatment and that you should seek and continue to follow the advice of any medical professionals involved in your care.

​​

• We will help you work towards your goals, however the results from hypnotherapy vary between individuals and a specific outcome cannot be guaranteed.​​

​​

• To maximise the benefits of sessions, clients are asked to listen to an MP3 daily. This must be listened to in a safe environment, not whilst driving or using machinery.

• An estimate of the number of sessions can be given based on the Initial Consultation; however, these are subject to the needs of individual clients. I will only continue to offer sessions if I believe you would gain further benefit from these. You are completely free to cease having sessions at any time.

• A standard session is 60 minutes in length. 

​

• Online sessions will take place over Zoom or Microsoft Teams. If we are disconnected, I will attempt to reconnect with you immediately, and again over the following five minutes. If this fails, then I will call you and we will agree whether to continue by phone (WhatsApp) or reschedule the remainder of your session.

​

• Sessions will not be automatically recorded through Zoom or Microsoft Teams. Session notes will be taken by hand and stored as outlined in the Privacy Policy.

​

• Please arrive online promptly for sessions. Late arrival may result in a reduced session time, as sessions may not be able to run beyond their scheduled end time.​

​

• All hypnotherapy services provided under this agreement are delivered within the United Kingdom. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

• We greatly value the trust placed in us when you attend sessions and we commit to treating you with respect at all times. 

​​

• Clients must agree to approach sessions with respect. Physical or verbal aggression or harassment will not be tolerated and will result in the cancellation of the session and any future sessions.

​​

• Clients cannot attend sessions under the influence of alcohol or non-prescription drugs. ​

We understand that unexpected circumstances can arise. Our cancellation policy is as follows.

• To cancel or reschedule an appointment, please contact Carolyn as soon as possible via email or phone (caramhypno@gmail.com or 0776 773 8197)

​​

• Cancellations made with more than 24 hours’ notice prior to the scheduled session time will be cancelled free of charge, with no fee applied.

​​

• Cancellations made with less than 24 hours’ notice may be charged the full session fee. The Practitioner reserves the right to exercise discretion in exceptional circumstances (for example, sudden illness or family emergency). Failure to attend a session without any prior notice will be charged at the full session rate.

​​

• In accordance with the Consumer Contracts Regulations you have a 14-day cooling-off period. This agreement covers your engagement with Cara Marshall Hypnotherapy for an ongoing course of sessions. The 14-day cooling-off period runs from the date you first agree to these terms. If you would like sessions to begin within this period, we'll ask you to confirm this in writing; in that case, you accept that you will be charged for sessions already delivered during the 14 days. The Initial Consultation is offered free of charge and is unaffected by these terms. Any sessions not yet delivered at the point of cancellation will be cancelled and not charged.

In the unlikely event that I need to cancel or reschedule a session; you will be given as much notice as possible and offered an alternative appointment at your earliest convenience.

Payment is due at the end of each session.

The practitioner reserves the right to review and update fees. Any changes will be communicated to existing clients with a minimum of 3 months’ notice.